Privacy Policy

1. Introduction

Wangi ("we", "us", "our") is committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains how we collect, use, store, and share personal data in connection with our heritage residence search and tenancy coordination services. It applies to all individuals who contact us, engage our services, or use this website.

Questions about this policy should be directed to: [email protected]

2. Data We Collect

We collect personal data that you provide directly to us, including:

• Name and preferred form of address
• Email address and telephone number
• Current location or city of residence
• Move-in timeframe and preferred Melaka area
• Budget range and accommodation preferences
• Any other information you share in correspondence

We also collect technical data when you use this website, including IP address, browser type, pages visited, and session duration. This is collected via cookies and analytics tools.

3. Legal Basis for Processing

We process personal data on the following legal bases under Malaysian law:

• Consent: where you have explicitly provided it (e.g. submitting our enquiry form)
• Contract performance: to deliver services you have engaged us to provide
• Legitimate interest: for website analytics and improving our service quality
• Legal obligation: where we are required by law to process or retain data

4. How We Use Your Data

Personal data we collect is used to:

• Respond to your enquiry and understand your search requirements
• Identify suitable heritage residences and arrange viewings
• Coordinate tenancy documentation, lease review, and deposit handling
• Communicate progress updates throughout your search or tenancy
• Comply with regulatory and legal obligations where applicable
• Improve the quality and relevance of our service

We do not use personal data for unsolicited marketing. We will not contact you for purposes unrelated to your enquiry without your prior agreement.

5. Data Sharing

We share personal data only where necessary and on a limited basis:

• Property owners: name and contact details may be shared with a building owner when proceeding with a tenancy — only with your knowledge and agreement
• Analytics providers: anonymised usage data is shared with web analytics services (such as Google Analytics) for website improvement purposes
• Legal advisors: where required for lease review or dispute resolution

We do not sell, rent, or exchange personal data with third parties for commercial purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected:

• Enquiry data not resulting in engagement: up to 12 months
• Client data for active or completed tenancies: up to 7 years (for legal and compliance purposes)
• Website analytics data: up to 26 months

After the relevant retention period, personal data is securely deleted or anonymised.

7. Cookies

This website uses cookies to function correctly and to analyse usage patterns. Cookies are small text files stored on your device. You can manage your cookie preferences through the banner displayed on your first visit or through our Cookie Policy page. Disabling non-essential cookies will not affect your ability to use this site.

8. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to data processing (where consent is the legal basis)
• Request the deletion of your personal data, subject to legal obligations
• Object to processing for certain purposes

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

9. Data Protection Measures

We take reasonable technical and organisational precautions to protect personal data against unauthorised access, disclosure, or loss. These include restricted staff access, secure data storage, and regular review of our data handling practices. In the event of a data breach that creates a risk to your rights or interests, we will notify you and the relevant Malaysian authorities as required by law.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their individual privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services following a change constitutes acceptance of the revised policy. For material changes, we will notify active clients directly.

13. Contact

For any privacy-related enquiries or to exercise your data rights, please contact:

• Email: [email protected]
• Address: Jalan Hang Tuah, Bandar Hilir, 75000 Melaka, Malaysia